New · Renterra Communications
Every customer conversation. One place.
Calls, texts, and email live right inside Renterra, automatically tied to the customer, order, and invoice they're about.
Your rental software knows the contract. But does it know the conversation?
The delivery window was confirmed by text on someone's cell. The extension came in over the phone. The invoice question is sitting in an inbox. When conversations live outside your rental software, details get lost and customers repeat themselves.
Connected, cross-channel, and on brand
Connected
Every call, text, and email is automatically attached to the matching customer and their open orders and invoices.
Cross-channel
One thread per customer. Start with a text, follow up by email, and see calls in the same timeline.
On brand
Use your own business phone number. Connect the phone system you already have (RingCentral, Quo, Aircall), or port your number into Renterra. Send emails from your business address.
Everything your counter needs to stay in touch
It all runs through the Communications Hub. ClickTap any feature to learn more.
Two-way texting
Text quotes, contracts, and updates right from the order, and get replies in the Communications Hub.
Included in Renterra Core and ProCalling built in
Make and take calls in your browser, on the mobile app, or on desk phones.
Included in Renterra ProSeamless Email Connection
Connect your business inbox and send and receive email right from the order. Replies land in the same thread as your texts and calls.
Included in Renterra Core and ProOn the go
Respond to calls, texts, and email on your phone from the yard or the jobsite.
Included in Renterra Core and ProRecording & transcripts
Every call is recorded, transcribed, and summarized with AI, so you never have to ask “what did they say?”
Included in Renterra ProPhone menus & routing
Phone menus, ring groups, forwarding, and voicemail send every call to the right person, across locations and teams.
Included in Renterra ProTemplates & snippets
Save and easily resend your best emails and texts to different customers, from quote follow-ups to review requests.
Included in Renterra Core and ProNotes & @mentions
Leave internal notes and loop in a teammate without leaving the conversation.
Included in Renterra Core and ProPermissions
Control who can view and send from each number and inbox.
Included in Renterra Core and ProText quotes, contracts, and updates right from the order, and get replies in the Communications Hub.
Included in Renterra Core and ProMake and take calls in your browser, on the mobile app, or on desk phones.
Included in Renterra ProConnect your business inbox and send and receive email right from the order. Replies land in the same thread as your texts and calls.
Included in Renterra Core and ProRespond to calls, texts, and email on your phone from the yard or the jobsite.
Included in Renterra Core and ProEvery call is recorded, transcribed, and summarized with AI, so you never have to ask “what did they say?”
Included in Renterra ProPhone menus, ring groups, forwarding, and voicemail send every call to the right person, across locations and teams.
Included in Renterra ProSave and easily resend your best emails and texts to different customers, from quote follow-ups to review requests.
Included in Renterra Core and ProLeave internal notes and loop in a teammate without leaving the conversation.
Included in Renterra Core and ProControl who can view and send from each number and inbox.
Included in Renterra Core and ProTwo ways to bring your calls in
Port your number into Renterra
A full phone system, built right into Renterra.
- Every call recorded, transcribed, and saved to the customer
- Answer calls right in Renterra
- The customer's profile pops up when they call
- Phone menus, ring groups, and call forwarding
- Voicemail and custom hold music
Connect your current provider
Keep the phone provider and number you have today.
- Every call recorded and transcribed
- Saved to the customer's profile and conversation thread
- Works with Quo, RingCentral, and Aircall
Do it all from quote to pickup, without leaving Renterra
Text the quote right from the order, from your own business number.Text the quote right from the order, from your own business number.
Swipe or tap a dot to jump between steps
What customers are saying
"I just wanted to say we absolutely LOVE the new text message feature! It gets mentioned around our office several times a day how awesome that is."
"We absolutely adore the new communications feature - being able to have that direct line of contact with customers is amazing."
Built into Renterra
The Communications Hub, email, texting, templates, permissions, and voice AI are included in your Renterra Core and Pro subscriptions. Calling, recording, and phone routing are included in Pro plans. Porting your business number? You pay carrier usage at cost, with no markup. That's often less than you pay your phone provider today.
See what's included →Frequently asked questions
Can I use my own email address?
Yes. Connect your business email so you can send and receive messages from your own address, right inside Renterra.
Does texting work both ways?
Yes. Customers can text your business number and reply to your messages, and your team can respond directly in Renterra.
Can I control which employees have access?
Yes. For each email address and phone number, you can customize who can view conversations and who can send messages or make calls.
How do I integrate my phone calls?
You can connect through a supported phone provider (RingCentral, Quo, or Aircall) or port your business number into Renterra.
Can I keep my phone number?
Yes. You can port your existing business number into Renterra or get a new one. Porting usually takes at least 7 days, and you can set up texting, call routing, and permissions while you wait.
Can calls be recorded?
Yes. Calls can be recorded, transcribed, and saved to the conversation. You can turn this off, and you’re responsible for ensuring your use complies with applicable state and local recording and consent requirements.
Does it cost extra?
Core features are included. Ported numbers are billed at carrier cost with no markup.
Bring every conversation home.
Renterra Communications is available now for every Renterra customer.